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Strategic Design || Systems Thinking || UX Research || HCD Workshop Design || Visual Facilitation
Featured Project Work
The Family Well-Being Business Model
Designing and prototyping a new customer experience
for Children's Health of Texas
Humana Service Blueprint
Leading the creation of a current state service blueprint for Humana's customer shopping journey
Wellness Business Unit Audit
Leading a cross-functional team to assess Humana’s commercial Wellness business
Solaria Labs
Researching and designing the ideal customer journey map for small business insurance
Storytelling for Innovation
Teaching human-centered design & visual storytelling at Massachusetts General Hospital
The Integration Design Consortium
Creating a collaborative learning network for creating system change in education
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